Refund policy

Orynax Returns & Refund Policy

Returns

We regret that we cannot accept returns or exchanges at this time, except in cases involving damaged or defective products.

Eligible items must be returned within 30 days of purchase for store credit or an exchange. If 30 days have passed since your purchase, unfortunately, we cannot authorize your return.

To complete your return, we require a receipt or proof of purchase.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at service@orynax.store for assistance with the return process.

Shipping

If your item is eligible for return, please contact us at service@orynax.store for instructions on how to proceed.

You will be responsible for paying your own shipping costs for returning your item unless otherwise agreed. Shipping costs are non-refundable.

If you are shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within the applicable processing period.

Original shipping fees and insurance costs are non-refundable.

Late or Missing Refunds

If you haven't received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time for your refund to be officially posted.

  3. Contact your bank, as additional processing time may be required before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at service@orynax.store.