Shipping policy

Orynax Shipping Policy

1. When Will My Order Ship?

Our products usually ship within 1–3 business days (business days do not include weekends or holidays).

During major promotions or new product launches, order processing may take a little longer. We appreciate your patience!

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Can my parcel be redirected to a different address?

Once your order has shipped, we are unable to make any changes to the shipping address.

2. How Are Shipping Rates Calculated?

We offer shipping at the following rates:

  • Small package (0–0.5 kg): $6.99 flat rate

  • Medium package (0.5–2 kg): $8.99 flat rate

  • Orders of $14.99 and over: Free shipping

Free shipping and the rates above apply to eligible orders shipped to the following destinations:

United States, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand (16 of 17 regions), Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Kingdom, Vietnam, Croatia, Nigeria, Pakistan, Philippines, South Korea, and Turkey.

Customs and import duties

International orders may be subject to customs duties, import fees, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees.

3. How Do I Track My Order?

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package's journey.

If you have an account with Orynax, you may also be able to find your tracking number in your account once it becomes available.

You can also track your order using the following websites:

4. Delivery and Return Delays

We do our best to process and ship orders as quickly as possible. However, delays may occur during transit, customs clearance, transfers between shipping carriers, or due to natural events, transportation disruptions, or other circumstances beyond our control.

Our customer service team has access to the tracking information provided by the shipping carrier and will do its best to assist you.

Please allow the estimated shipping period to pass before contacting our customer service team.

Estimated delivery time: Shipping may take approximately 10–45 days, depending on the destination and shipping method. These are estimates and are not guaranteed delivery dates.

Undeliverable and returned orders

If an order is returned to us as undeliverable, we will review the tracking information and the circumstances of the return. If a refund is approved, it will be processed after we physically receive the returned package and confirm its status.

For assistance with a delayed or returned order, please contact us at service@orynax.store.

5. What Should I Do If My Order Hasn't Been Delivered?

Estimated shipping may take 10–45 days, depending on the destination and shipping method.

If your package appears delayed, we recommend contacting your local post office or delivery carrier for additional information.

If your order has exceeded the estimated shipping period, please contact our customer service team at service@orynax.store within 14 days of the last tracking update. Include your order number and tracking information so we can investigate and assist you.

Thank you for shopping with Orynax. We appreciate your patience and understanding.